Last Updated on Tuesday, 12 August 2008 04:14
Written by JJ
Friday, March 28th, 2008
I was so impressed by the personal attention and quick response from Network World’s customer service department, I feel compelled to acknowledge it publicly and send a ‘thank you’ to their team.
Monday morning, just one business day after my pining post last Thursday night (remember Friday was a holiday), I received a call from an extremely helpful and courteous lady in the customer service department. Evidently someone does actually read my blog and had forwarded the post to NWW.
Not only did she help me get fixed up with my regular delivery, she placed the current week’s edition in the mail for me- special delivery!
And I’m greatly thankful, since this week’s cover is sporting the 10Gig Shootout, which highlights the HP ProCurve 3500 stackables. Although, I have to note, on the print cover, the photos aren’t next to the vendor descriptions. Just in case you were wondering, the ProCurve switch came in a very strong second, .03 of a point off I believe, and about half the price (and lifetime warranty). Sorry had to slip that in there too. Check out the scorecard at NWW.
So, thanks to whomever forwarded the post to NWW, and a special thanks for the quick help from their customer support!
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