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Posts Tagged ‘technology’

Jul
08/08
Techie Travels- What Do YOU Look for in a Hotel Room?
Last Updated on Tuesday, 12 August 2008 04:54
Written by JJ
Tuesday, July 8th, 2008
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I’m on the road… again. After some really great (and a few really crappy) hotel stays in the past few weeks, I started thinking about ‘what makes a good hotel’.

Recently I spent one week at a customer in a hotel where the staff obviously was hosting nightly parties down at my end of the hall- from about 2:00am – 5:30am each (yes- every) night I was there. The hotel I’m in tonight has no elevator. Yeah. @#$! That’s what I said. Twice in the past 10 days or so, I’ve been in really nice resort-hotels, so I’ve had the whole spectrum this month and last.

For me, sometimes it’s the little things… I really like it when hotels have conditioner, instead of just shampoo. I like space– so a nice work area is important to me. Of course a big soft bed and plenty-o-pillows is a key ingredient. A whirlpool or jetted tub (in the room) is icing on the cake. Exercise rooms are good, although half the time I’m too tired when traveling or have work to do (I know- excuses, excuses ;). Convenience is also a biggie- I had a run in Las Vegas where *every* room I had felt like it was a 10-minute walk just to the elevators. When I’m on-site for a customer, I also love the hotels with the do-it-yourself breakfast– I can go when I want and grab something before heading out for the day. I love the little lighted makeup mirrors… and of course a full-length for checking out the wardrobe. Plugs! I love lots of plugs. I like hotels that secure the outer doors early and require a key for access to various parts of the building.

Sometimes it’s the bigger things… Hotels with outside-facing doors make me paranoid, and obviously those in neighborhoods where your rims may disappear is not good either. I hate hotels that MAKE me valet park my car. It’s my car, my keys, I park it and I keep the keys- that’s my rule. (My Dad taught me a little trick of telling the valet boys that it’s a company car and against corporate policy for valet- it works!)

Traveling techies sometimes have unique needs or requests, and many of the ‘good list’ is universal for all traveler types.

So, those are some items from my little list… What about you- what do YOU look for in a good hotel?

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Tags: , , ,   |  Posted under Random-izations, Travel  |  Comments  7 Comments
May
31/08
IT Vendor VAR Relationships 101
Last Updated on Monday, 21 July 2008 11:47
Written by JJ
Saturday, May 31st, 2008
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I guess I’ve been in the VAR business so long it surprises me when we run across customers that really are clueless as to how the whole process works and the value of underlying relationships. I shouldn’t be surprised- only a relative handful have really mastered the customer -> vendor/VAR -> distributor -> manufacturer relationship. The rest have no clue.

So, if you’re in ‘the rest’ category, here’s a quick overview of how the chain of love works top-down from manufacturers to VARs to you.

Manufacturer -> Reseller.
First it’s important to note that most IT Manufacturers have some level of Partner Programs. These programs are structured agreements between a Reseller and the Manufacturer and are usually based on 1) volume of their product sold and/or 2) technical expertise. Each Manufacturer is different, but they usually offer 2-4 tiers of partner programs depending on those 2 things, and each tier may have a different discount offered to the Reseller.

Commodity items may just require a Reseller to request to be in the Partner Program, and sign a couple of documents. More involved products, such as the network and security products we deal with, usually require the Reseller to demonstrate competencies and a high level of technical expertise with that product. Some product lines or specific products may require a Reseller to have authorization or certification to sell and/or provide services for a product.

When selecting a Reseller or VAR, it’s important to keep these things in mind and be sure your choice is comfortable with that product line- you should be able to ask them for recommendations and help specifying the correct products and possibly help with the installation and integration. If you send a Reseller a list of part numbers and it’s the wrong ‘stuff’- you’re less likely to get help exchanging it for the correct items, from the Reseller or Manufacturer. It’s also nice to know you have a friend to lean on when you’re installing new products.

You’ll see more info from me on understanding the difference between a Reseller and a VAR soon. Your VAR should be able to help every step along the way, and a Reseller should at least be able to help you select the correct part numbers as part of their pre-sales support.

Distributor -> Reseller
There’s another interesting twist in our chain of IT relationships- the Distributor, or Disti for short. Understanding distribution of a product can be advantageous- some products are sold directly from the Manufacturer to Reseller, but most go through a Disti. The Disti can be another advantage for your Reseller to leverage, but the Customer really should not be involved in any way in these transactions. Sometimes Distis offer an additional discount to a specific product line or type. Other times the Distis may be offering a volume discount or bundles. Sometimes the incentives are for the Reseller, and some times they’re designed to pass through to the Customer. It’s a good idea to just ask your Reseller if there are any additional discounts that could be applied.

Reseller -> Customer
A lot of Customers like to get information directly from the horse’s mouth and at times this Reseller-Customer relationship is bypassed at critical times. Keep in mind the Manufacturer sales rep is most interested in selling you something- and they may be interested in selling you a specific something, depending on what their incentives are. If you, as the Customer, call in a Manufacturer directly for pre-sales support, do you really expect them to honestly tell you “Hey Mr Customer, you really don’t need my widget.”? On the other hand, if you call in a trusted Reseller or VAR, they have a more vested interest in your success, and the success of whatever solution is put in place because they’re responsible for making sure it all works.

Another distinct advantage of a good Reseller/VAR -> Customer relationship is the ability to leverage your Reseller’s relationship with the Manufacturer. Maybe you’re a huge buyer of the Manufacturer’s stuff- and maybe you have enough clout with them directly to get what you want. Congratulations if you’re in that position, but for 99% of Customers, that’s not the case. If your Reseller or VAR is in good standing and either moves a large volume or has extensive technical expertise, they can offer you some great advantages, in pricing, services and more. Your VAR can frequently negotiate additional discounts, maybe free training or reduced service costs and competitive trade-ups.

Another tip- don’t discount smaller Resellers. Our company, for example, is not an International online box-pusher, but we have the best pricing tier with most or all of our Manufacturer partners and offer the majority of our product lines at less than you’ll find from those online e-tailers and wholesalers. Surprise!

That’s a very brief overview- you’ll see more on Vendor-VAR relationships coming soon.

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Tags: , , , ,   |  Posted under Industry Insider  |  Comments  1 Comment
Mar
21/08
How I Got Here: The JJ Story
Last Updated on Saturday, 28 January 2012 07:07
Written by JJ
Friday, March 21st, 2008
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Prelude…

Many of you contacted me over the past weeks to wish me a happy birthday. My 3/6 birth date could evidently be found on Plaxo, Facebook and a variety of my other online Black Holes. I was surprised and elated to receive many e-cards and even some ‘real’ ones via mail. I even received a bottle of California wine from one of my favourite product managers :) (more…)

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